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The Epidemic of iPhone 6/6+ Touch IC Failure Explained

April 24, 2016

The long-term consequences of Bendgate.  Apple continues to Pull the Wool over the Consumer's Eyes

 

The Apple genius is not surprised when you hand him your 13 month old unresponsive iPhone 6+ with flickering grey bar at the top of the display.   The guy next to you in line is there with the exact same problem. 

He nods with trained empathy as you describe how the problem started with occasional loss of touch function and has progressed over time to no touch at all.
With experienced hands, he deftly starts pressing and twisting your phone while parroting the company line in that voice we use when we've said the exact same thing hundreds of times.

"Yes we have seen this before, but Apple doesn't acknowledge this as a problem.  Since you are out of warranty, we can offer you a replacement phone at the out of warranty cost of $349.  This is not a repairable problem"

After he is done manhandling your phone, amazingly, the phone's touch function seems to be restored!  The drive and wait to see Oz at the genius bar was worth it.  You drive home, and then notice---it's back.  The phone won't slide to unlock.  Completely unresponsive to touch at all.  Dammit!   

This little vignette is playing out for thousands of iPhone 6/6+ users everywhere.  Including one user here who posts that their Apple Store Manager said "This is a well known issue and we have people coming in all day long with this problem."  And yet, they offer no real solution other than buying a new phone.  So what is going on?

The root of the problem lies with the touch ic chips on the motherboard.

Remember when the iPhone 6 first came out and users around the world were pulling their new phones out of the back pocket of their Levi's to find it now curved in the exact contour of their ass?   #Bendgate?

That little problem was quickly put to bed by Apple's PR engine and there was a switch made to a more durable aluminum for the housing and life went on.

But the fact remains---compared to earlier iPhone models, the iPhone 6/6+ is kind of a "bendy" phone.  Its slim form factor and larger surface area subject the logic board within the phone to mechanical flexion pressure that no other iPhone has had to deal with.


 

On a relatively simple circuit board this should be no big deal.  Basic chips are securely anchored to the board with metal feet soldered to large pads, and this architecture could probably survive a drop off the top of the Foxconn building, safety nets or no.

But as the demand for high-powered functionality has increased, and circuit board 'real estate' has diminished to accommodate huge batteries, the use of complex ball grid array (bga) chips dominates the board.  A bga chipset will balance on an array of solder balls much like a plate resting on marbles. Each ball connects the chip above to a round solder pad below.  

That is a fine way to pack in more functionality per square mm of board space.  But what about durability?  This is a major concern, and it's solution is securing the biggest bga chips to the board with an electronics superglue of sorts--underfill.   The underfill is injected as a liquid under the chip and cured to rock hard consistency which cushions and supports the solder balls.

In the iPhone 5 and 5c, most of the bga chipsets on the board are ensconced in a black sea of tar-like underfill.   But perhaps that is unnecessary?  A design change in the iPhone 5s did away with underfill on many of the chips, including the two chips that control the touch circuit on the board.

This seems to have worked out well, the iPhone 5s rarely has touch problems, so it was carried forward in the iPhone 6/6+ board design.  

Whoops.  

The combination of a lack of underfill on the touch ic chips, plus their relative position on the board---seated on a span of board like a swinging bridge between two anchoring screws----and the inherent 'bendiness' of the sexy, slim iPhone 6/6+ is a perfect set up for what we are seeing now.  Our mail-in logic board repair service sees hundred of iPhone boards, which allows us to notice patterns in the failures of these devices. This is our working hypothesis with what we think is going on with iPhone 6/6+ touch ic disease.

Initially the iPhone 6/6+ works fine.  Over time, normal daily use of the large, thin phone will eventually create a small crack or separation in one of the balls that underlie either of the touch ic chips on the board.   At first, there may be no defect at all.   Later you might notice that the screen is sometimes unresponsive, but it is quick to come back with a hard reset.

As the crack deepens into a full separation of the chip/board bond, the periods of no touch function become more frequent.   This is exacerbated by any drop--which is a great way to fully sever an existing bga joint crack.

Even still, it can be possible to get the chip and board talking to each other again with the right pressure.  Opening the phone and putting your finger on the chip and pressing it down works the best, but the Apple Store genius is able to do the same thing with his David Copperfield pressing and twisting of the phone from the outside.   

The internet is full of folks who have discovered that a ritual of bending the iPhone and putting pressure in certain spots can help the phone eek out another day of function.

But even this won't last.  Now, with both mating surfaces exposed to air,  eventually oxidation occurs and it no longer becomes possible to restore the electrical connection between the ball and chip.   The magical pressing and twisting routine stops working and the user is out of luck.

So what are your options?  Have the chips replaced, not just "reflowed"
Dozens of great cell phone repair shops around the world have been quietly solving this problem for months by replacing the touch ics on the board.   Find a shop that will replace, not just "reflow" the touch ics.  Reflowing, or simply heating up the existing chips in the hopes of shoring up the failed bond doesn't solve the problem for very long.

When a pad under a chip is oxidized, molten solder will not be able to stick to it very well, and the solution only temporary.   Removing the old touch ics gives the microsolderer a chance to clear any oxidation on the underlying pads, and ensure a solid bond between the board and new chip.   Since there are two touch ics (cumulus chip and meson chip), both should be replaced.  If you replace just one, the problem could be phantom-solved due to the side effect of reflowing the causative ic during replacement of the non-causative ic in that device.  

The cost of touch ic replacement service is about the same as a screen replacement, it will extend the life of your device significantly.


But Apple doesn't want you to know that.  

If you ask Apple, like this user did, and this one, and this one . They will tell you that the only solution for an out-of-warranty iPhone 6/6+  is to pay the $299/$349 out of warranty replacement fee and exchange your phone for a new one.  Well, new-to-you.

And this is the problem.  When you fork over the money and open that pristine white box, the phone inside is not new.  It is refurbished.   Let's think about that for a minute.  There is nothing wrong with refurbishing an iPhone, in fact it is a great thing to do.   But, HOW was that phone refurbished?  

We know that iPhone 6/6+ is susceptible to touch ic disease with prolonged use, and that is exacerbated by any drop.   This means that the iPhone 6/6+ board, at refurbishing, needs to have the touch ics replaced in order to return the board to a like-new condition.   If not, then the "new" iPhone 6/6+ logic board nestled below the new screen is particularly prone to subsequent failure of the touch ics if it's prior life history included a bad drop.

We don't know the details of the Apple refurbishing process, but let's make some logical guesses.   What happens when you drop your iPhone and the glass is shattered but the frame is intact?   If you go to the Apple Store, you'll get an in house screen replacement for $109 and go on about your way.   But if your phone was in a particularly bad tumble where the frame itself is damaged or bent, you won't qualify for the straight up Apple screen replacement.   Frame damage phones are excluded, and your option is to hand them your phone, pay the OOW swap fee, and leave with a refurbished phone.

What, then, happens to the phone you turned in?  It will go back to the Apple Depot for refurbishing.  Once there, the evidence suggests that the "good" board is harvested from the phone, and installed in a new frame with a new screen and battery and then sent back to the Apple Store to be handed to the next guy paying for an OOW replacement.

It is possible that Apple is refurbishing the board itself, i.e. replacing the touch ics, but I doubt it.   Basic economics says that if the board passes a brief test of function that it is deemed "good to go" and would be salvaged as is.  After all, the $349 refurbished iPhone 6+ only needs to last 90 days in order to meet Apple's warranty period for out of warranty swaps.  The cost of high-throughput logic board rework to replace the touch ics on all boards taken in by Apple would be extraordinary, many of which would not have been unlucky enough to have the touch ics fail anyway, so why bother?

The anecdotes we do know about Apple's refurbishing process are telling.  Here we see an Apple refurbished iPad mini board that had the power management ic replaced.  The refurbished board was installed in the new mini despite water damage on a few capacitors and no attempt was made to replace the underfill that IS part of the design for the iPad mini power chip.   The result--the board failed on a subsequent drop.

A YouTube viewer made this comment on his experience working at Apple-sanctioned board refurbishing house. "   
     "I used to work for a refurb company in the UK contracted by apple, I witnessed much water damaged iPhone 4 and 4s boards being treated in ultrasonic baths and then baked in infrared ovens, then my departments job was to put some of those crappy boards with an LCD and housing. I was shocked at first but now I know it is commonplace and is completely acceptable in all electronic device industries. I did not work there long [I] felt so uncomfortable. "


And what do we see from the experiences of those that did take advantage of the out of warranty swap and walked out with a refurbished iPhone 6/6+?  From the Apple Support Community website we see plenty of people commenting that their "new" phones soon succumbed to the same exact problem.

Is this anecdotal? We don't know.  But we do know that there is an intentional suppression of information within the Apple Support Community (ASC) forum about the underlying cause of iPhone 6/6+ that develop touch ic disease and are unresponsive to touch.

If you follow the ASC support thread titled "iPhone 6 plus intermittent unresponsive screen"  you'll see 511 replies to date.   The way the forum works is that it is a community-based forum of end users that is only moderated by Apple-employee hosts.  Apple reserves the right to delete any post at will for any reason.

I have personally posted the underlying cause of the touch ic failure as described here several times.   Within minutes, those posts are edited to remove the information end users deserve about this failure, or simply deleted.

I have been banned twice from posting information to this forum at all, so it may just be that Apple doesn't like me.   However, we can see the same ritualistic removal of the same information from others.

Here is my colleague Mark Shaffer's ASC post about this issue, before and after the swift sword of the Apple host's delete key.



Try it yourself.  Rephrase the content from this article, and I guarantee that you'll find an email from the host "your post has been removed" in short order.  One ASC regular theorizes that if Apple were to allow this content on their forum, then it could later be used as a legal admission that they were aware of this problem and chose to do nothing about it.  Maybe he's right.

The funny thing is that I personally don't fault Apple for the existence of this problem.  The touch ics in the 5s don't have underfill and they don't suffer widespread touch failures because of it.  A lack of underfill is a dream for rework, and it makes troubleshooting other board problems much simpler.  Working chips that don't have underfill can be recycled to other boards.  If underfill is not really required, then it is great to not use it.

It is reasonable that Apple would have continued the practice of omitting underfill from the iPhone 6/6+ touch ics at design time.   #Bendgate shows that they clearly failed to predict the 'bendy' nature of the iPhone 6 when put into normal use--who wants to put out a brand new phone that crumples like an accordion?  As such it is reasonable that they simply failed to anticipate the consequence of this long-term bendiness at board level on the touch ics.   I don't think this is evidence of planned obsolescence or intentional bad design.   Like error 53, it was just a mistake.   

Unlike error 53, which was easily correctable with a simple software update, the effort that Apple would have to go to in order to rectify an inherent long-term flaw may not be feasible at mass scale.  Their deal with end users is that the phone will work for a year, and if not, they will warranty it so that everyone gets a phone that works for a year.  They offer Applecare+ for a fee so that we all can get two years of warranty.   

Do they have a responsibility to ensure that their flagship phone will work beyond that one year?  Are they entitled to make an unanticipated mistake that they can't feasibly rectify?  Do we deserve to be outraged that a high dollar phone works for "only" one year?  I'm not sure.   I think you could make an argument that iPhone years are like 'dog years' given the fact that this electronic device is in constant use from morning to night and subjected to incredible daily stress.   But there are many less expensive phones out there that can reasonably be expected to last for several years.  I think the court of public opinion will decide this issue by voting with their wallets.

Even if it is not feasible for Apple to address this long term design flaw by reworking the millions of affected or 'to be affected' iPhone 6/6+ boards at their 1 year anniversary, the suppression of information is not the way to deal with the problem.  Apple is well aware of this problem, and like many other systemic problems such as premature failure of MacBook GPUs, and error 53 they are once again choosing to put their heads in the sand until compelled to deal with it only after the cacophony of pissed off end users reaches a certain decibel level.

It would go a long way for Apple to simply acknowledge that there are repair solutions available for the folks staring that unresponsive touch screen outside of Apple.

While it may not be in their business model to address board-level issues with rework, there are many great independent repair shops that can help these users with an affordable repair to lengthen the life of their device beyond one year.   Suppressing the voice of independent repair on the Apple Support forum--the place that will always be the number one Google hit for end users seeking troubleshooting is shameful.   The idea that manufacturers should work with the people that can help their own customers get better satisfaction and longevity of their products is not a vintage concept from an earlier time.   It is a timeless concept that is good for the environment, good for the economy, and good for everyone.  We shouldn't have to scream to demand that we have a right to repair our iPhones.  But if we must, scream we will.

I scream, you scream, we all scream for repair!

Support the digital right to repair





I'll leave you with a few recent comments gathered from the Apple Support Community Forums.

March 5th ASC user dakota_96 posts...

I have been to three different Genius Bar appointments and they all aware of the problem with the original 6 Pluses.  It seems to not be a problem with the 6S Pluses. Just like another poster mentioned, they will openly acknowledge that they have seen a fair share of 6 Pluses coming in with the same problem. Heck they even showed me how to getting it working by bending it in opposite directions like "wringing a towel".  They said they couldn't provide me with any financial relief until Apple HQ sends a memo out on it. So it was either spring $329 for a replacement or buy a brand new one at full price. This unit was actually a replacement unit for one that was replaced in warranty last July. Of course, now it's out of warranty. I tried just about every fix recommended in this thread and they ended up only being temporary. I couldn't stand it any longer so I sprung for a new phone. So I'm out $850 plus tax  Please Apple do the right thing and acknowledge the issue. Or have you turned into such a wealthy company that you just don't care about the few thousands who are experiencing this issue?

March 29th ASC user walmark posts...

Ehhhhh, ok. Let me share my experience.

As many others here, about 2 weeks ago I started seeing the flickering lines on top of the screen of my iPhone 6 Plus 64Gb, along with a non-responsive screen. Giving the phone a little “twist” seems to help for a little bit, but the issue comes back. The phone is 57 days out of warranty.

 

I took it to the “Geniuses” at Apple Store in Westfield Valley Fair mall (Santa Clara, CA). After a very long wait (~2 hrs) I finally met with a rep. He acknowledged the problem (he was very familiar with it), but said Apple doesn’t recognize it as an issue, and so there is not much he can do. I can either replace my phone with identical one for $329 or I can get a $350 trade in on it if I want to upgrade. No offer of free replacement, no consolation, nothing. I left.

April 7th ASC user russfromcolumbia posts...

I Have had the same issue,got it warrenty replaced,the" new" 1 had the same issue out of the box.took to local Apple certified repair store(gravity) who sent my phone to Apple,who could find nothing wrong with the phone and sent it back.now it is completely unusable,(had to go back to old cracked screen iPhone 5).i have always been an apple fan.but now they tell me my iPhone 6 is out of warrenty,although this was clearly documented while still under warrenty.lame

April 18th ASC user Jkarkell posts...

MMine started doing it I have 2 iPhone 6's both are doing it lol and exactly 1 year n 1 month from there purchase dates and shocking  warrentys are void on both

i I also noticed the new Iphonew are all curved n not straight in different areas like warped. But it's not only mine all of them are. Hold yours up n look

could that be reason??

it really torks me because I use the 2nd iPhone for map quest n work and now I have to slap the top right corner on my hand to get screen to stop with freezing n lines.  There's something on top right corner of these iPhones that's freezing them because slapping it on your leg or hand on top right makes it work for a bit

any Idea what's up there?besides camera n lens.  Could that be the issue???

April 21st ASC user Eyeback posts...

I have this issue with my 6 plus , i found out it is because de phone is bending , when i bend it the bar intensify , and when the screen doesnt respond i just slightly bend it and it fix it temporary

April 11th ASC user Ned Land posts...

I'll just pile on one more,a fourteen month old iPhone 6+. I had an appointment at the genius bar this afternoon. Tech said it is "a common problem. It even happened to my own phone." He quickly followed with not "recall level common". The phone has never had any drop of consequence, and certainly no water. It's probably only been out of the Otterbox Defender for two hours max-ever. $329.00, so I left and am using my old iPhone 5. I'm planning on looking for an old Note to tide me over until i'm closer to upgrade status.

April 11th ASC user OhmSan posts...

Hi,

 

I am having the same issue with my 14 month old iphone 6 plus. I went to apple store genius bar yesterday and since I have no warranty on my phone they sais, I have 2 options:

1) Pay 339 (approx.) for a refurburished phone

2) Pay 509 (approx.) for a new iphone 6 plus and give the phone that I am having to them.

 

I spent 4 hours trying to convince them that my phone is not damaged or exposed to water. It is just 14 month old and I had paid quite a lot for it. But they were not ready to budge. All they did was fixed the camera of the phone which was not working 2 months after my purchase.

 

I am very disappointed and can't afford to pay more money  Handling my current iphone 6 is a nightmare 

April 11th ASC user Brokenzipper posts...

Been watching this forum for 5 months. My 6+ started this flickering and unresponsiveness 3 days after the warranty expired. I was told by 3 different Apple stores to basically get bent and give them another $350. I am now using my old 5s because I couldnt answer my phone because it was unresponsive. That's unexceptable in my line of work. My whole family is wrapped up in this apple universe with 5 Apple phones, 2 iPads and 1 appletv. After this experience, we are phasing put Apple. As we upgrade from here on out, it won't be with apple. Very disappointed.

I Also forgot to mention they suckered me into replacing the screen at my expense the first time I went to them saying that was my problem. 2 days later the problem was back.

April 8th ASC user Jamie 25617 posts...

I Got my phone last April and it started flickering in December.   Phone replaced in January through the mail and it was flickering out of the box.   I settup another replacement and was denied.   They said the phone they sent me had unauthorized parts.   They cancelled my warranty.  

April 12th ASC user vij4us posts...

Hi Team,

 

I am using iPhone6, its flickering very badly and touch is not working. I have updated the latest version. Also I did factory reset, now no data, no Apps. Now i am trying to configure as new phone but still it is flickering and touch is not working.

 

Please help me to do something very quickly.

April 16th ASC user noxdoubtgirl posts...

A few weeks ago, my phone started going crazy. The screen would become unresponsive alone with flickering lines that would come and go on the top of the screen.

 

I took it to the Apple store and they told me I bent my phone and even replacing the screen was not going to fix the problem.

Of course it was out of warranty.

I needed a phone so I had to bite the bullet and just play the $350 plus tax for a new one.

 

2 weeks later the same thing started happening with my new phone! I mean, the same exact thing!!!!

Go Back

SABEN DONDE PUEDO MANDAR REMPLAZAR LOS CHIPS EN MEXICO YA QUE NO PUEDO ENVIAR MI IPHONE HASTA NY, PARA EL REMPLAZO Y CON EL TIPO DE CAMBIO ME PEGA MUCHO Y SALDRIA MAS CARO, GRACIAS

Jon... I had the same issue has others. I took my 6 plus to two different local shops. One shop said the digitizer is bad and replacing it will resolve the issue. The 2nd shop said the phone isn't repairable because of touch disease.

I had the first shop replace the digitizer and after 24 hours the screen was back to being unresponsive. They claim its a known software issue with the 10 update. So they are not refunding any money.

I am sending the phone to Rafal for a chip replacement.

I just asked a repair shop if they would replace the touch ICs and they had not hear of it. But they did say they don't do microsoldering. Will replacing the touch ICs require microsoldering?

And would a simple replacement of the screen solve this issue in case it's hard to find a shop that does microsoldering?

Thanks

I went to Apple Live Chat and reported my problem on my iPhone 6 Plus having grey bar leading to irresponsive touch screen.

Here's the chat with the Apple Customer Service:
SaraYou're now chatting with Sara.

SaraThanks for contacting Apple Support. My name is Sara. Please give me a moment to look over your information.

SaraHey, Pania how are you?

Me:Hi there, my iPhone 6 Plus screen has a grey bar flickering at the top and is not responsive to touch.

SaraI am sorry that your iPhone is unresponsive and has a grey bar at the top. I would be happy to help you with this and get it working and resolved.

SaraWhen did this start?

Me:It started 2-3 months ago

Me:it's very annoying, I cannot use my phone

SaraYikes, thats not good. You’ve been unable to use your iPhone for 2-3 months?

Me:yes I've been using a spare phone

Me:I've only used for 1 year and half

Me:And taking care of it. I'm not sure why this happened.

Me:Also my aunt's iPhone 6 Plus screen is becoming irresponsive to touch too

SaraOkay, Can you please tell me any steps you have taken prior to chatting with me? I would hate to have you repeating steps you have already tried.

Me:I have looked on the Apple forum

Me:And I see many people having the same problems as me.

Me:I have tried to restore the firmware. It didn't work.

Me:The problem is still existent.

Me:The screen is irresponsive to touch.

Me:And I see a grey bar at the top flickering. But pressing on the top corner of the screen seems to remove the grey bar temporarily. But it always come back

SaraOkay, thank you for all of that information. I do appreciate that.

SaraWhen you restored the firmware, can you tell me how you did that please?

Me:I went to Itunes and update it to the latest firmware

SaraOkay, right now you’re running iOS 9.3.1 and we are now at 10.0.1, what I would like to do is instead of updating it, we would restore it and install brand new software onto the iPhone.

SaraIs there anything on the iPhone that you do not want to lose?

Me:Well I don't think it's a software issue

Me:Because many people are having the same problems on the Apple forums.

SaraMany people can have similar issues, but it not be the same thing and the reason we want to do this is to differentiate software or hardware. This will allow us to do that.

Me:I understand. If it were a hardware issue, would Apple replace the phone?

SaraCurrently the iPhone is no longer under warranty as the warranty expired October of 2015, so a replacement would be paid for by you.

Me:Okay.That's the same answer other iphone users had for this problem. Anyway I will wait until the lawsuit result for the touch IC problem on the iPhone 6 Plus.

Me:I paid $800+ for an iPhone that works for 1 year and half. Even my Nokia phone works longer than that just letting you know.

Me:And I have to pay more to fix the phone for which the defect is from Apple.

SaraI understand that and we have ways of working on this to get it working. It very well could be a software glitch and I can absolutely help you with that.

Me:When I press and bend the phone slightly the grey bar goes away.

Me:iPad Rehab is getting a bunch of this touch IC problem on the iPhone 6 everyday

Me:I had restored the phone before and the problem still exists.

SaraI can’t speak for third party websites, I can help you with the troubles that you’re having if you’d like to. If not, I can recommend service for your device and advise the cost of an out of warranty replacement device.

Me:How much is it for the phone replacement?

SaraThe cost for an OOW replacement phone for your iPhone 6 plus is $329

Me:Yes but that doesn't guarantee the problem with the touchscreen on an OOW replacement phone goes away.

Me:Because it's a design flaw.

SaraThe replacement comes with a warranty of its own, so if you notice anything funny, we’ll take care of the for you.

Me:How long is the warranty?

SaraIt comes with a 90 day warranty.

Me:My current iPhone 6 Plus had a 1 year warranty. And the problem happened after 1 year and it's not covered.

SaraI understand.

Me:So this would be the same thing.

Me::)

SaraWe can’t say that for certain since we haven’t provided you with another device and you have yet to use it and test it for yourself.

Me:Yes. I'm sure you know someone who has this problem with his/her iPhone. Sooner or later Apple will recognize this is a defect.

SaraOur options together is to place the iPhone in recovery mode and install fresh software onto the iPhone to see if that will work for you or to have the iPhone looked at physically for service or a replacement.

SaraI’ve been an Apple user for a very long time and that one isn’t one that I have seen.

SaraWe strive to always take care of our Customers and offer several options to help.

Me:I'm sure you are aware of this problem but Apple refuses to admit it. There are tons of posts on this on the Apple support forums.

Me:If you google "iPhone grey bar", there are tons of stories about it

SaraI understand that, really I do. You can leave us feedback here Apple.com/feedback

SaraWhat would you like to do tonight? Can we restore your iPhones software or would you like to take it into an Apple Retail Store to have it looked at?

Me:I have already restored before and it didn't help. Replacing to the same phone for $329 with a 90 days warranty is not a good investment. I have used the iPhone since iPhone 2G and updated to new iPhones every year it came out. Never had any problems until this iPhone 6 Plus.

Me:It's $800+ down the drain. I will try another company.

Me:Since Apple doesn't replace it.

SaraI am sorry to hear that, but it is absolutely your choice.

SaraI can grab a specialist to see if we have any options to help with this in case I am missing something

Me:Yes not your fault. You're doing your job

Me:But please let Apple know.

SaraEverything is in our case notes together and you can as well using the http://www.apple.com/feedback/(Opens in new window)(Opens in new window)

Me:Thank you for your help. :)

SaraYou’re welcome. If you have no other questions for me, I'll go ahead and end our chat. Thanks again for chatting with me and enjoy the rest of your night.

First had the problem with my 6-plus in February, about nine months after upgrading. Apple Store replaced free of charge on warranty. No problem. Problem comes back in September. Genius acknowledges the problem, apologizes that he can't do anything because the warranty lapsed. Suggests I call Apple Care.

I call Apple Care on the way home (during a fleeting period of phone functionality) and the service person tells me that, in fact, I do still have warranty remaining. She assures me she took notes of our conversation, specifically her statement that I still have warranty. I go back to Apple Store first thing in the morning. They again tell me I have no warranty remaining. I relay my discussion with Apple Care. Genius tells me the notes don't reflect any statement about warranty. Somehow the wires are crossed, and I don't know who is right. I get Apple Care back on the phone, and they maintain I still have warranty. The genius and Apple Care person talk for awhile, and eventually they give the (in store) phone back to me. A supervisor named Ifearni Okonkwo gets on the phone to help me fix the problem. Mr. Okonkwo repeatedly denies this is a common problem, and, upon my continued insistence based on everything I'd read and been told, he says "I want you to get that out of your head." He proceeds to lead me through a completely useless reboot of the phone. Fortunately, the genius -- who was exceptionally good at his job -- indicates that his manager has agreed to replace the phone, based on what Apple Care had told me and despite store personnel's contention I had no warranty remaining. I was super grateful and figured I'd be good for the next seven months until I can upgrade.

A week later, however, phone #3 -- which I gather is a refurbish -- is doing the same thing.

So now I'm super, super pissed that Apple is replacing defective products with defective products, while denying the defect exists and squeezing affected consumers for the price of a new phone. What a f----ing outrage.

Is the touch disease related to the fact that when my phone can be used, it pulls up apps on its own and types and calls people on its own also?

6+ I am on my fifth one and they all developed this same problem, ic disease. All that I went through getting them replaced only for it to happen time and time again was a nightmare.
Now I have a 6s so we will see.

Seems to me the primary cause for failure is that Apples more recent designs are of function comes second to form. Also BGA, non eutectic solder, & leadless solder have been a severe detriment to longevity and qualify of the modern electronic device.

sir/madam
ihave one iphone 6s. waterdamage touch screen not working 4printes missing . any solution please.

My iPhone 6plus is very very bad condition gray bar on the top of my iPhone 6plus how to solve this problm I am very upset plzz tell me how to solve this problem please +919911931129 my phone number I am from India



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