Apple finally acknowledges epidemic touch failure--and offers to let you pay them to fix their own design flaw.
What does this mean for you?
I talked with Apple today about the details of their touch "repair" program, this is what I learned.
1.) Apple does not guarantee that they will actually repair your board, but may instead swap it for one from their refurbished replacement stock. This means you may lose your data.
2.) Apple does not deny that Replacement Stock phones may contain boards harvested from phones with prior history of drop or bend, and therefore likely to develop the same problem down the road.
3.) Apple can not confirm that there have been any changes made to the original design, such as a futureproof metal shield, that will reduce the risk of this problem happening again.
4.) If you have any secondary issues with your device such as screen or frame damage you will not be eligible for the repair/swap program, and will have to pay $349 for regular out of warranty swap with refurbished stock.
5.) There is only a 90 day warranty on the repair/swap.
6.) The program for Apple to repair their own defective product is not free. You will pay $149 to have their design flaw either fixed or swapped for another board with the same underlying fault.
We continue to stand by our bona fide REPAIR solution for touch problems. We offer a superior 6 month warranty, futureproof shield installation, actual repair of YOUR board with no swaps, and extended no fix no fee guarantee that covers 10 possible secondary complications of touch ic microsurgery in addition to touch function.
If you have recently sent your phone to us and your phone is in queue and has not yet been under the microscope we understand that in light of this new information you may prefer to have your phone serviced by the manufacturer. For a limited time we will allow cancellation of in queue repairs that have not yet been started.
Please call us at 585 397 4174 if you have any questions about touch ic service.