You must first fill out a Work Request before sending in any repairs. This online form can be
found above (Get a Quote/Send it in).
1.) Use this Printable Info Sheet fill this out and include it with your device.
The paper sheet will help us match your device to your work request on arrival.
(Be sure to include your device passcode so that we can test the device function before shipping back to you. We will not begin the data recovery process if a passcode is not provided.)
2.) Pack up just what we need for the repair--nothing else!
What to send?
For any iPhone or iPod service including data recovery send the complete phone as is. We will disassemble/reassemble for you as part of the service. You can also send the board only if you'd prefer. If you want full assembly, send us all your hardware. We will fill in missing screws/shields as we can. We have our own complete test housings if you choose to send board only.
For iPad mini 1 or mini 2 retina board repair---send the board or board in the back housing--you don't have to take out the board. Do not send third party iPad mini screens, we will not be able to install these for you. Do not send us fully assembled iPad minis if you are buying board repair service. We will charge a $20 disassembly fee. We will not reassemble minis. We are not responsible for any missing/damaged screens/accessories. If you choose to send extra LCDs, boxes, screens, chargers, cases---you will probably not get them back, or they may arrive damaged!
- Exception: If you are buying an add on iPad mini screen replacement, then you may send us the intact mini with all hardware/screens as is. We will assemble as part of our comprehensive screen replacement service which includes our own original quality iPad mini digitizer.
For iPad 2, 3, 4, Air board repair---send the board only, or board in frame. We have our own diagnostic test screens/housings. If you send us an intact device, We will charge a $20 disassembly fee. We will not reassemble iPads.
For Android phone board repair---send us the whole device, loosely assembled.
For "odd device" microsoldering--send us what we need based on your quote for the repair.
For MacBook repair---send us the whole MacBook so we can be sure everything works in its native housing with its native hard drive. Assembly/disassembly is included for MacBook service.
Shipping notes: USPS offers the most affordable rates--most phones and iPad minis will fit in the USPS priority flat rate box for $6. International Shipping is $33. Overnight shipping is $20.
3.) Address your package to this address:
iPad Rehab Incoming
4 N. Main St
Honeoye Falls, NY 14472
4.) Decide if you need expedited service. If you want to expedite, mark the OUTSIDE of your package "RUSH"
- $20 for straightforward repairs for same day service (business days only--not always available).
- $40 for touch ic rush service.
- Not available for complex repairs.
- $100 RUSH for data recovery for service less than 2 weeks to meet your insurance deadline.
5.) Mail us the package, and then...
We will match your device to your work request and create a ticket for your repair. Once your device is entered in the system, you will receive confirmation of delivery and a ticket number to the email you provided on the online form.
6.) Once the repair is tested, working and is complete, you will receive an email with a link to provide payment. Our credit card servicer is Paypal, you can pay via credit card through Paypal using the link in your invoice email.
7.) Once payment is complete, the device will be shipped back to you, we will default to the shipping address on your paper info sheet, and a tracking number will be provided.
8.) If your device is NO FIX, then you will only receive an invoice for return shipping (if you want the device returned unassembled). Reassembly fee of $20 is charged on no fix devices that need to be returned fully assembled. No charge if you choose to donate your dead board to the donor board pile to help the next guy. Return shipping is $6 for domestic, $33 for International.